Returns & Exchanges
At Fran & Jewelry, we want you to be completely in love with your new pieces. If you are not satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery for all items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your jewelry in its original branded packaging to ensure its safety during transit; please include the original packing slip.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing